General Information

How can I pay?

Credit card, debit card and paypal.

Once I’ve begun my trip, who should I contact for help?

You are more then welcome to contact one of our representatives.

Is One World Getaways affiliated with anyone?

Yes, we are affiliated with "Bushman Photography" and "Coba Sunset" in Playa del Carmen, Mexico.

I am ready to book. What do I do?

You may book online or call 1-(800) 931-1445 and book with one of our agents.

Is there a Waiver and Release of Liability form that needs to be signed?

Yes, here is the form we will need you to sign.

 

What is recommended to bring on a tour?

It is generally recommended: Comfortable clothes, comfortable shoes, sandals, bathing suit, biodegradable sunscreen, hat, sunglasses and a change of clothes.

Can I just make a reservation?

  • Regular tours require a 35% downpayment

  • Private tours require a 15% downpayment

What are the hours of operation?

Monday - Friday: 8:30am - 5:30pm
Saturday - Sunday: Closed

Where is One World Getaways located?

We are an online travel company based out of Chicago, Illinois.

 
 

Regular Tours

After my purchase when will I receive my tickets?

You will receive your tickets upon arrival on the day of the tour.

After booking my reservation, what happens next?

Within the next 12 hours one of our agents will reach out with the indications such as: meeting point, time of pickup and more important reservation information.

How long does this tour last?

This specific tour usually last 5 hours.

What type of transport will we be riding in?

Transport by bus or van.

Will my tour be canceled in case of bad weather?

It is never canceled, it is only recommended to take a change of clothes in case it rains.

 

Are tours recommended for children?

We recommend tours for children 5 and over.

What is recommended to bring on a tour?

It is generally recommended: Comfortable clothes, comfortable shoes, sandals, bathing suit, biodegradable sunscreen, hat, sunglasses and a change of clothes.

Disability policy?

This tour is not recommended for people with disabilities.

Language options during tour?

Bilingual guide

What is the cancellation policy?

Cancellation is only possible 24 hours before at no cost to the client.


Private Tours

When is the ideal time to book my tour?

At least one week in advance to ensure availability on your desired date.

What will happen with the pictures i take on the tour?

After the tour you will receive a usb with every photo, and we will also
create a dropbox folder for you to share and see the pictures taken by your companions.

Disabled people?

All are welcome, we will make it possible for adventurers of all abilities to participate in the tour.

Language availability on tours?

We have staff who speak english, german and french. please state your language preference during your booking.

Do I get a personal medical insurance?

For added peace of mind, bushman has comprehensive Insurance including: Tour operators’ liability and Passenger accident liability.

 

Do I need my own camera?

We will lend you a camera and a nice lens with no extra charge. of course you are welcome to bring your own equipment.

Will my tour be cancelled in case of bad weather?

Yes, this is possible, in which case you will receive a certificate for your booking good for one year.

What should I wear?

Comfortable clothes, tennis shoes or boots are recommended.

What is the cancellation policy?

Cancellation charges apply as follow: (a) Cancellation received 48 hours or more before departure will generate a non re- fundable administrative fee of 60% of total cost or deposit – whichever is the greater amount (b) Cancellation received 48 hours before departure will not be refunded. It is not possible to change the booking date on the same day of your visit.

 

 

Still Have Questions?

Ready to Book?